Easy to set up, get support and make it work.
In addition to the GroSens and e-Gro product benefits, we offer growers extensive support and service:
Uptime guarantee
We understand the criticality of your business operations and strive to maintain a robust infrastructure to ensure maximum uptime. Therefore, we ensure that e-Gro will be available for a significant percentage of the time, typically not less than 99.9% uptime. This indicates that you can confidently rely on our service to support your business operations without significant interruptions.
5 years warranty
You can trust the quality of our hardware, and for that reason, we provide a 5 years standard warranty coverage. In the event of any defect, the affected hardware will be replaced at no cost during the extended warranty period.
Pro-active system monitoring
We will actively monitor the network connection of your components (smartboxes, bridges, gateways, and sensors) within your hardware infrastructure, which allows us to address potential technical issues before you are even aware, thereby minimizing the impact on your operations.
Quick support & self-help
You can rely on our dedicated support team for prompt assistance and troubleshooting, following our Service Level Agreement (SLA). Furthermore, we provide you with 24/7 access to our comprehensive online support and knowledge center, empowering you with the information needed for a seamless experience with our services.
Access growing data on the go
With the mobile app you can access your data anywhere, anytime.
Personal advice
Elevate your operation to new heights with the help of our success managers.